Patient Services Specialist
Core
Initiating, researching, completing, submitting, and tracking Patient Services Program (PAP) applications for assigned healthcare facilities.
Role type
Patient Services Specialist I
Builds
Patient assistance program applications and reimbursement documentation for assigned facilities
Domain
Healthcare / Pharmaceutical Patient Assistance Programs
Deliverable
client delivery
Required skills
Claims management, patient qualification, documentation management, reimbursement verification, stakeholder communication, regulatory compliance
Preferred skills
Pharmacy Technician certification (PTCB CPhT or NHA ExCPT)
Technologies
IndiCare
Responsibilities
Utilize IndiCare for claims management, identify and qualify patients for assistance programs, obtain signatures and documentation for PAP applications, ensure reimbursement information is obtained and tracked, interface with PAP representatives, establish business relationships with hospital contacts, resolve reimbursement barriers, assist on special projects for reimbursement optimization
Seniority
Entry-level to Mid-level, hands-on IC