Senior Analyst - ServiceNow & IT Service Management
Core
Drive end-to-end governance of business applications, IT services, and operational processes using ServiceNow, extending beyond Application Portfolio Management to include Change Management and IT Asset Management.
Role type
Senior IT Analyst (Application Portfolio Management & IT Service Management)
Builds
Enterprise application inventory, service governance frameworks, and AI-enabled operational workflows
Domain
IT Service Management / Application Portfolio Management
Required skills
ServiceNow platform administration, Application Portfolio Management (APM), IT Service Management (ITSM), Change Management, IT Asset Management, lifecycle governance, data integrity management, stakeholder engagement, process automation, AI strategy alignment
Preferred skills
Power BI, scripting, AI tools, analytics, organizational change management
Technologies
ServiceNow, Power BI
Responsibilities
Manage the APM platform in ServiceNow; maintain and govern the inventory of business applications and services; oversee end-to-end lifecycle management of applications; act as governance approver for service requests; support Change Management and IT Asset Management processes; identify opportunities to leverage AI and automation for process improvement; engage cross-functionally to drive governance alignment and accountability
Seniority
Senior, hands-on IC