Senior Customer Success Architect
Core
Technical expert providing strategic consultation on taxonomy design, instrumentation, and data governance for enterprise customers using Amplitude's AI analytics platform.
Role type
Senior Customer Success Architect (Technical Advisor)
Builds
Strategic customer engagements from implementation to renewal, ensuring Amplitude becomes an integral business partner.
Domain
SaaS, Product Analytics, Data Governance
Deliverable
client delivery
Required skills
Enterprise account management, SQL, JavaScript, Java, Python, RESTful APIs, technical solution design, data flow integration
Preferred skills
Product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines
Responsibilities
Provide strategic consultation on taxonomy design and data governance; guide customers on integrating Amplitude into data flows and business processes; serve as a trusted technical advisor; gather and report customer insights to optimize services; collaborate cross-functionally with Product, Engineering, and Support teams.
Seniority
Senior, hands-on IC
