Senior Customer Success Architect
Core
Senior technical consultant guiding enterprise customers on data management, taxonomy cleanup, and analytics implementation for an AI analytics platform.
Role type
Senior Customer Success Architect (Technical)
Builds
Data audit playbooks, integration architectures, and remediation strategies for customer analytics stacks.
Domain
SaaS Analytics / Data Engineering
Deliverable
client delivery
Required skills
SQL, JavaScript, Python, RESTful APIs, CDPs (Segment, mParticle, RudderStack), cloud data warehouses (Snowflake, BigQuery), event taxonomy design, data governance, SDK instrumentation (client-side/server-side), project management
Preferred skills
Experience with enterprise account engagement, cross-functional collaboration with product/engineering teams
Technologies
Amplitude, Segment, mParticle, RudderStack, Snowflake, BigQuery, Android, iOS
Responsibilities
Serve as a trusted technical hand-on operator for customers; Provide strategic benefit in Data Audit & Taxonomy clean up; Assist customers in mapping data-flow architecture between Amplitude and upstream sources; Create playbooks for integrating Amplitude into data flows; Run deep-dive investigations into data discrepancies; Audit existing Amplitude implementations against best practices; Collaborate cross-functionally to streamline internal processes and improve data management experience.
