IT Support Technician, VIP Support
Core
Deliver complete lifecycle IT services (onboarding, troubleshooting, repair, asset management) and AV/VC support for SpaceX staff in a high-velocity, mission-critical environment.
Role type
Senior IC IT Support Technician (VIP)
Builds
End-user computer infrastructure, printing solutions, conference room technologies, and AV/VC systems
Domain
Aerospace / High-tech manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware deployment and troubleshooting, Software troubleshooting, Network support and VLAN configuration, AV/VC event support, IT asset lifecycle management, Instructional documentation
Preferred skills
Mac/iOS/Linux environment support, Technical certifications (A+, Network+, MCSE), Mission-critical system support
Technologies
Microsoft technologies, Mobile cellular devices, Multifunction printers, Network attached devices
Responsibilities
Provide 1st, 2nd, and 3rd tier support to employees; Manage on-site inventory and IT asset lifecycle; Procure, configure, and deploy hardware and mobile devices; Troubleshoot software and hardware issues in-person and remotely; Configure and troubleshoot printers; Support network connectivity and VLANs; Develop new workflows for complex issues; Support AV/VC solutions locally and globally; Write instructional documentation.
Seniority
Mid-level, hands-on IC