Customer Success Manager
Core
Own the post-sales experience for merchants, delivering strategic recommendations and best practices to ensure their success in relationship commerce programs.
Role type
Senior Customer Success Manager
Builds
Strategic client programs and recurring revenue relationships for retail and e-commerce merchants
Domain
SaaS / Relationship Commerce / Retail Technology
Deliverable
client delivery
Required skills
Customer relationship management, project management, consultative selling, data analysis, stakeholder management, cross-functional collaboration
Preferred skills
Experience with Shopify, Salesforce, BigCommerce, Magento, agency background
Technologies
Google Suite, Salesforce, Shopify, BigCommerce, Magento
Responsibilities
Develop deep understanding of customer business objectives and success criteria; take ownership of portfolio health and results; identify key stakeholders and build solid client relationships; anticipate customer needs and manage project plans; educate customers on best practices and advise on strategies; conduct comprehensive business reviews with data-backed recommendations; leverage scalable tools for asynchronous engagement and lead dynamic meetings.
Seniority
Mid-Senior level (3-6+ years experience)
