Channel Specialist
Core
Manage partner channels and affiliate programs for tour operators and resellers using FareHarbor's software.
Role type
Channel Support Specialist
Builds
Reseller setups in client dashboards and streamlined booking processes
Domain
Travel/Tourism technology
Deliverable
product features
Required skills
affiliate program management, technical setup and maintenance, invoicing troubleshooting, relationship management, problem-solving, written and oral communication
Preferred skills
knowledge of travel/tourism industry, adaptability, process improvement
Technologies
FareHarbor dashboard, affiliate software
Responsibilities
Handle inbound/outbound affiliate support via email and phone, implement technical components for new and existing partners, troubleshoot invoicing issues, develop and maintain relationships with reseller accounts, provide user stories to the software development team, contribute to help documentation
Seniority
Individual Contributor