Associate Customer Success Manager
Core
Own the outcome of customer success for a book of business by forming direct partnerships with customers to uncover shared visions of success and deliver timely value propositions.
Role type
Associate Customer Success Manager (SaaS)
Builds
Customer retention and growth strategies, optimized and expanded partner programs
Domain
B2B SaaS, Partner Ecosystems
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS business understanding, relationship building, strategic planning, data analysis, onboarding management, renewal and expansion driving
Preferred skills
Creative problem solving, solution-oriented mindset, adaptability in fast-paced environments
Responsibilities
Manage assigned accounts to ensure fast time to value and realized ROI; Develop strategies for customer growth and retention; Establish regular communication with key stakeholders and executive leadership; Analyze customer engagement data and metrics; Ensure successful onboarding of new customers; Drive renewals and expansion opportunities; Foster relationships between customers and the support team.
Seniority
Associate, early career IC