IT Operations Engineer, End User Computing
Core
Lead delivery of best-in-class end-user technology services, building and operating hands-on support for PCs, laptops, video conferencing, mobile devices, and collaboration tools to enable high-performance teams.
Role type
Senior IT Operations Engineer (End User Computing)
Builds
End-user computing infrastructure and support services for investment professionals
Domain
Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Desktop support, hardware troubleshooting, software troubleshooting, connectivity issue resolution, scripting (PowerShell), automation, incident management, root cause analysis, project coordination, vendor management, system health checks, workstation builds/moves/adds/changes
Preferred skills
Knowledge of market data platforms (Bloomberg, Neovest), investment industry experience, 24x7 on-call availability, international travel flexibility
Technologies
PowerShell, Splunk, incident tracking systems, video conferencing solutions, mobile devices
Responsibilities
Troubleshoot and resolve complex hardware, software, and connectivity issues; Develop and deliver training, documentation, and knowledge articles; Automate repetitive operational tasks; Manage small and large-scale technology projects; Partner with vendors and on-site service providers; Own the incident lifecycle and perform root cause analyses; Perform routine system health checks and coordinate hardware lifecycle activities
Seniority
Senior, hands-on IC