IT Help Desk Specialist
Core
Provide advanced technical support and mentorship to help desk specialists, resolving complex hardware, software, and malware issues while managing office-wide systems.
Role type
Senior Help Desk Specialist (Mentorship & Operations)
Builds
Internal tech operations, software/hardware support, and A/V infrastructure
Domain
EdTech / IT Support
Deliverable
client delivery
Required skills
macOS/Windows/Linux administration, Google Workspace management, A/V equipment operation, complex ticket resolution, process documentation
Preferred skills
M&A technology integration experience, mentorship capability
Technologies
macOS, Windows, Linux, Google Workspace, Vonage, Entra ID
Responsibilities
Provide advanced technical support and mentorship to help desk specialists; Resolve complex support tickets involving hardware, software, and malware; Administer Google Workspace, Vonage phone system, and Entra ID; Oversee deployment, maintenance, and troubleshooting of software and hardware; Enhance documentation for processes and training; Assist in technology integration for mergers and acquisitions
Seniority
Mid-Senior, hands-on IC with mentorship duties
