Associate IT Help Desk Specialist
Core
Provide timely, professional, and effective technical assistance to employees by deploying, maintaining, and troubleshooting software, hardware, and operating systems.
Role type
Associate IT Help Desk Specialist
Builds
Internal IT support services for employees
Domain
Corporate IT / EdTech
Deliverable
client delivery
Required skills
Hardware troubleshooting, software support, OS support (macOS, Windows, Linux), Google Workspace administration, phone system administration, Entra ID administration, technical documentation
Preferred skills
Customer-facing experience, critical thinking, task prioritization
Technologies
macOS, Windows, Linux, Google Workspace, Vonage, Entra ID
Responsibilities
Deploy, maintain, and troubleshoot software, hardware, and operating systems; research and resolve support tickets; administer office-wide systems; develop and maintain process documentation
Seniority
Associate, entry-level IC