Senior Manager, Partner Management
Core
Senior leader managing external Business Process Outsourcing (BPO) partnerships to ensure partner performance, relationship health, and operational excellence for patient service operations.
Role type
Senior Manager, Partner Management (BPO)
Builds
Scalable vendor oversight mechanisms, partner network strategy, and optimized operational playbooks for outsourced customer service.
Domain
Healthcare technology / Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
BPO account management, vendor performance frameworks, contract negotiation, stakeholder influence, root cause analysis, process optimization, strategic planning, commercial terms management, compliance monitoring
Preferred skills
Healthcare industry experience, contact center KPI expertise
Technologies
None explicitly stated
Responsibilities
Own day-to-day and strategic management of BPO partnerships; manage alignment with internal stakeholders; define long-term network strategy including partner selection and capacity planning; review and drive execution of vendor contracts; negotiate high-impact agreements; benchmark and facilitate best practices across the partner network; analyze compliance and drive improvements; triage partner issues and drive resolution; identify and optimize internal processes and tools.
Seniority
Senior Manager, strategic execution & mentorship
