Manager, Global BPO Management
Core
Strategic owner of Robinhood's global Business Process Outsourcing (BPO) partner network, overseeing operational performance, service delivery, and commercial health for Customer Experience, Financial Crimes, Fraud, Account Operations, and Credit.
Role type
Manager, Global BPO Management
Builds
Scalable BPO partner network solutions and operational frameworks
Domain
Financial Services / Business Process Outsourcing
Required skills
Vendor management, BPO operations, team leadership (4+ years), global network governance, financial budgeting, analytical modeling, contract negotiation (MSAs/SOWs), root cause analysis
Preferred skills
FINRA Series 7, 63, 9/10, or Series 24 licenses
Technologies
Looker, Tableau, SQL
Responsibilities
Lead and develop a team of Vendor Managers and Performance Analysts; Serve as primary relationship owner for global BPO partners; Establish operational reporting frameworks and analytical models; Drive continuous process improvement and cost optimization; Coordinate with internal leaders to execute vendor agreements and manage budgets
Seniority
Manager, hands-on leadership
