Business Program Manager - Delivery Partner Management
Core
Develop and execute Delivery Partner (DP) Outsourcing strategy, manage the full lifecycle of DP relationships (selection, contract, onboarding/offboarding), and drive performance, risk, and compliance governance.
Role type
Senior Business Program Manager (Delivery Partner Management)
Builds
Delivery Partner 360 Account plans, optimized outsourcing strategies, and global regional activity scaling.
Domain
Business Process Outsourcing (BPO) / Global Vendor Management
Required skills
BPO operations, stakeholder management, change management, lifecycle management, contract management, performance management, risk & compliance governance, financial management, pricing negotiation, process improvement, workforce planning, P&L management, cross-functional team leadership, AI application for business outcomes
Preferred skills
MBA or advanced degree, experience managing large teams, advanced subject matter expertise in L&D and QA
Technologies
None explicitly stated
Responsibilities
Develop and execute DP Outsourcing strategy; Manage DP lifecycle (selection, contract, onboarding/offboarding); Drive DP performance, risk, and compliance governance; Manage financial aspects including pricing and negotiation; Plan and execute DP Summits and community engagement; Serve as business advisor to stakeholders; Drive process improvements and operational transformations; Coordinate cross-functional teams for mission-critical projects; Intake and scale regional activities globally
Seniority
Senior, hands-on IC with strategic oversight
