Home Instead - Client Care Advisor (Family Consults) - San Antonio
Core
Guide families through consultative sales and care coordination to navigate decisions for in-home care for older adults, leading from initial inquiry through service start and ongoing relationship management.
Role type
Senior IC Client Care Advisor (Consultative Sales & Care Coordination)
Builds
In-home care service starts and ongoing client engagement for older adults
Domain
Senior care / Home health services
Deliverable
client delivery (via careerplan.io/jobs/8751071002-home-instead-client-care-advisor-family-consults-san-antonio-at-honor)
Required skills
Consultative sales, care coordination, relationship management, structured discovery conversations, cross-functional partnership, CRM/data management, operational discipline
Preferred skills
Experience with older adults and families, Healthcare Administration, Social Work, Gerontology
Technologies
CRM, Microsoft Office, Salesforce
Responsibilities
Conduct high-quality in-home consultations to assess client needs and urgency; translate assessments into clear care plans; lead successful service starts by aligning expectations and coordinating setup; drive retention through ongoing engagement, reassessments, and care plan adjustments; partner with scheduling and operations teams for reliable execution; manage portfolio performance and documentation.
Seniority
Mid-level, hands-on IC