Manager, Salesforce Administration
Core
Lead and evolve a complex enterprise Salesforce environment, combining people leadership with hands-on platform ownership for Sales, Service, and Experience Clouds.
Role type
Manager, Salesforce Administration
Builds
Enterprise Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud), integrations, and AI capabilities (Agentforce)
Domain
Enterprise CRM / Salesforce Platform
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Salesforce Administration, People Leadership, Security Architecture, Flow Automation, Experience Cloud Configuration, Salesforce DevOps (GitHub), API Integration Management, Data Governance, Release Management, Stakeholder Management
Preferred skills
Salesforce Advanced Administrator certification, Salesforce AI/Agentforce expertise, Enterprise AI platform familiarity
Technologies
Salesforce, GitHub, Slack, Agentforce, OAuth, SSO, MFA
Responsibilities
Lead and develop the Salesforce team; Serve as senior escalation point for platform incidents; Own platform health, performance, security, and evolution; Establish and enforce Salesforce standards; Remain hands-on with complex Flow automation and troubleshooting; Oversee user administration and platform hygiene; Configure and maintain Experience Cloud portals; Manage Salesforce lifecycle changes and releases; Evaluate and govern AppExchange packages; Own operational oversight of Salesforce integrations; Establish integration monitoring and alerting standards; Manage connected applications and API consumption; Lead incident response and problem management; Own the Salesforce security architecture; Apply least-privilege principles and access reviews; Govern SSO, MFA, and identity lifecycle processes; Support platform audits and compliance requirements; Manage Salesforce licensing and costs; Own delivery backlogs and release processes; Promote high-quality Salesforce data; Provide platform insight through dashboards and reporting; Evaluate and support responsible adoption of Agentforce and enterprise AI tools.
Seniority
Manager, hands-on IC with people leadership
