Service Desk Engineer, Technology
Core
Provide high-quality technical support via phone, chat, email, and self-service channels to global employees, diagnosing and resolving incidents across end-user technologies, Microsoft 365, collaboration tools, and financial/trading apps.
Role type
Service Desk Engineer
Builds
IT support services for global employees
Domain
Financial services / Enterprise IT
Deliverable
dashboards & analysis
Required skills
Windows troubleshooting, Microsoft 365 administration, Active Directory management, endpoint management, mobile device management, ITSM platform usage, incident prioritization, knowledge base creation, shift handover coordination, automation identification, root-cause analysis
Preferred skills
Financial services environment experience, trading platform exposure (e.g., Bloomberg), HDI-SCA certification, CompTIA A+ certification, ITIL Foundation certification
Technologies
Windows, Microsoft 365, Active Directory, ServiceNow, Jira, Bloomberg
Responsibilities
Provide technical support via multiple channels, diagnose and resolve incidents, troubleshoot identity and networking issues, manage tickets according to SLAs, escalate complex issues, create and maintain knowledge base content, participate in shift handovers, identify automation opportunities, communicate with users, support continuous improvement initiatives
Seniority
Mid-level, hands-on IC
