Business Analyst
Core
Drive strategic evolution of core business systems and processes, translating requirements into epics and features for Customer Journey initiatives.
Role type
Senior Business Analyst (Business Transformation)
Builds
Customer Journey features, business application backlogs, and process improvements for Customer Success, Global Support, and Professional Services.
Domain
Cybersecurity / Identity Management / Customer Operations
Deliverable
product features
Required skills
Business Analysis, SDLC methodologies (Agile, SCRUM, Waterfall), process mapping, user acceptance testing, change management, stakeholder facilitation, requirement elicitation
Preferred skills
Business or technology consulting background, leadership across multiple organizations, process mapping, release readiness, production handoffs
Technologies
Salesforce Service Cloud, Experience Cloud, Jira, Jira Service Management, Confluence, Smartsheet, Lucidchart, Google Enterprise Application Suite, Microsoft Office
Responsibilities
Facilitate strategic conversations to elicit and validate business requirements; Lead discovery sessions to define Customer Journey use cases; Translate business requirements into epics, features, and user stories; Support production readiness and deployment coordination; Document current-state and future-state processes; Assist with change management plans.
Seniority
Mid-Senior, hands-on IC
