Business Analyst
Core
Lead and manage business analysis activities for complex projects, including Zendesk implementations and custom web/app development.
Role type
Senior Business Analyst Lead
Builds
Zendesk implementations and custom web and app solutions
Domain
Enterprise software development and customer service platforms
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Requirements elicitation, business process modeling, data analysis, team leadership, stakeholder communication, solution design
Preferred skills
Technical training delivery, mentoring, process improvement
Technologies
Zendesk, Salesforce, Genesys
Responsibilities
Lead and manage a team of Business Analysts; Elicit, analyze, and document business requirements for complex projects; Facilitate workshops and requirements gathering sessions; Develop and maintain business process models; Conduct data analysis and prepare reports; Ensure successful project delivery by communicating requirements to development teams.
Seniority
Senior, hands-on IC with team management
