Patient Support Specialist (Fixed-Term Contract)
Core
Provide white-glove human support to patients, families, and employees navigating life challenges by connecting them to resources and services.
Role type
Senior IC patient support specialist (concierge-style)
Builds
Personalized support pathways and resource connections for individuals in crisis or recovery
Domain
Healthcare + Social Services
Deliverable
client delivery
Required skills
Empathy, active listening, complex problem-solving, resource research, multi-channel communication, project management
Preferred skills
Healthcare navigation experience, social services background, concierge service experience
Technologies
CRM platforms, telephony systems, internal support tools
Responsibilities
Handle inbound requests via phone and email, conduct custom research to identify best-fit resources, contact providers to verify availability and cost, collaborate with hospital teams and HR leaders, manage multiple concurrent cases while meeting responsiveness metrics
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/8738600002-patient-support-specialist-fixed-term-contract-at-wellist)