Patient Support Specialist
Core
Provide high-touch, white-glove support to patients, families, and employees navigating life challenges by connecting them to resources and services.
Role type
Senior IC patient support specialist (concierge-style)
Builds
Personalized support pathways and resource connections for individuals in crisis or recovery (via careerplan.io/jobs/8738597002-patient-support-specialist-at-wellist)
Domain
Digital health / Patient support / Social services
Deliverable
client delivery
Required skills
Empathy, active listening, complex problem-solving, resource research, multi-channel communication, project management
Preferred skills
Healthcare navigation, social services background, concierge service experience
Responsibilities
Handle inbound requests via phone and email to assess needs and identify resources; Conduct custom research and verify provider availability, cost, and fit; Collaborate with hospital teams and HR leaders to resolve barriers; Manage multiple concurrent cases while meeting responsiveness metrics; Provide clear next steps and thoughtful follow-up for sensitive situations