Customer Solutions Architect
Core
Design and present Vonage communication API and conversational commerce solutions to help brands integrate social chat with E-commerce.
Role type
Senior IC Customer Solutions Architect (Sales Engineering)
Builds
E-commerce enablement solutions, CPaaS Voice and RTC solutions
Domain
Cloud communications, E-commerce, Conversational commerce
Required skills
E-commerce operations expertise, Web development (Javascript, HTML), backend development (Java, C#, Python, PHP), mobile development, IP-based real-time communications (WebRTC), AI (Natural Language Processing)
Preferred skills
Leading enterprise deals from a consulting perspective
Technologies
Vonage APIs, WebRTC, Javascript, HTML, Java, C#, Python, PHP
Responsibilities
Own the technical sales process by investigating, designing, and presenting solutions; meet with customers to understand business challenges and validate technical needs; follow up on internal progress to ensure timely delivery of complex solution combinations.
Seniority
Senior, hands-on IC
