Front Office Manager
Core
Lead Front Office operations including Guest Services, Porter, Switchboard, and Night Audit to deliver seamless, personal guest experiences at a luxury hotel.
Role type
Front Office Manager (Luxury Hotel)
Builds
Guest check-in/out experiences, operational efficiency, and team performance in a 311-room hotel with dining and event spaces.
Domain
Hospitality / Luxury Hotel Management
Deliverable
product features
Required skills
Front Office leadership, Opera Cloud proficiency, end-to-end guest journey management, reservations system knowledge, guest feedback analysis, team coaching and development, financial acumen (labour management, forecasting, budgeting), roster planning
Preferred skills
Luxury or lifestyle hotel experience
Technologies
Opera Cloud, Reservations systems
Responsibilities
Lead Front Office team across shifts and departments, manage labour and departmental performance, analyze guest feedback to drive improvements, act as Manager on Duty, collaborate with Housekeeping, Reservations, and Finance
Seniority
Senior, hands-on IC