Director, TPA Claims
Core
Own claims strategy and execution for Hippo's Claims TPA function, building the organization from the ground up for third-party MGA partners.
Role type
Director, Claims Operations (TPA)
Builds
In-house claims handling organization and operating model for external TPA customers
Domain
Insurance (Property & Casualty, General Liability)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
General liability claims handling, team leadership (adjusters/supervisors), litigation strategy and budget management, claims technology roadmap ownership, regulatory compliance, quality assurance and reserving accuracy
Preferred skills
MGA or program business experience, Insurtech environment experience, building and scaling high-performance teams
Technologies
Snapsheet
Responsibilities
Own claims performance reporting and annual operating plan/forecast; Direct claims technology requirements roadmap; Own claims service-level framework and capacity scoping; Represent Claims TPA in enterprise governance; Build and lead the Claims TPA organization (hire, train, develop); Set caseload standards, workflows, and quality benchmarks; Own adjuster licensing compliance and claims handling practices; Own quality assurance, file audits, reserving accuracy, litigation strategy, and defense counsel management
Seniority
Director, strategy & mentorship