Senior Manager, Insurance Customer Operations
Core
Lead operational excellence, product integration, and regulatory integrity across the policyholder lifecycle for a life insurance technology company.
Role type
Senior Manager, Insurance Customer Operations
Builds
Scalable operational processes, audit-ready controls, and integrated policy servicing workflows
Domain
Life Insurance Technology / Regulatory Compliance
Deliverable
Dashboards & analysis
Required skills
Operational strategy, process optimization, cross-functional partnership, team leadership, risk management, audit readiness, data analysis, project management
Preferred skills
SQL, Tableau, Jira, Salesforce, QA systems
Responsibilities
Drive continuous improvement across insurance operations using data and customer insights; Lead operational reviews, audit preparedness, and quality initiatives; Build and optimize dashboards and tracking tools; Serve as connective tissue between CX, Engineering, Product, Compliance, and Carrier Partners; Manage and mentor a team of operations specialists and supervisors; Oversee internal audit controls, fraud and payment validations, and compliance-sensitive processes
Seniority
Senior, hands-on IC with leadership responsibilities
