Customer Technical Account Manager – OTT Cloud Streaming
Core
Act as the primary commercial and technical point of contact for strategic OTT customers in the Middle East, driving product adoption, revenue expansion, and successful onboarding of cloud streaming services.
Role type
Senior Customer Technical Account Manager (OTT Cloud Streaming)
Builds
Cloud streaming solutions (Live/VOD encoding, Multi-Platform Player, Analytics) for Media & Entertainment brands and managed service providers
Domain
Media & Entertainment, Cloud Streaming, OTT
Deliverable
production ML models | product features | client delivery
Required skills
Technical account management, OTT streaming architecture, cloud infrastructure, API integrations, media workflow optimization, revenue expansion, stakeholder engagement, troubleshooting streaming workflows, CDN integration, DRM, video analytics
Preferred skills
Arabic language skills, video processing, video playback QoE/QoS analytics, scripting/automation (Python, Bash), Agile methodologies, SaaS customer success practices
Technologies
AWS, GCP, Azure, Oracle Cloud, HLS, DASH, CMAF, Conviva, Mux, Youbora
Responsibilities
Serve as primary technical advisor and internal advocate for assigned Media & Entertainment OTT customers in the Middle East; Engage stakeholders from engineers to C-level executives on APIs and integrations; Drive product adoption and successful onboarding of cloud streaming services; Identify and execute upsell, cross-sell, and expansion opportunities; Lead or support integration projects ensuring smooth implementation; Troubleshoot streaming workflows, encoding pipelines, and delivery performance issues; Provide best-practice guidance on OTT architectures including live streaming, VOD, CDN, DRM, and analytics; Collaborate with Product, Support, and Global Partner teams to resolve issues; Monitor customer health metrics and proactively mitigate risks; Advocate customer needs internally to influence product roadmap.
Seniority
Senior, hands-on IC with regional ownership
