Starlink Account Manager (Canadian Federal)
Core
Account Manager for Canadian federal government customers, managing the interface from contract signature through activation, retention, and growth of the relationship.
Role type
Senior Account Manager (Government Vertical)
Builds
Enterprise broadband internet services via Starlink satellite constellation
Domain
Telecommunications / Satellite Communications / Public Sector
Deliverable
client delivery
Required skills
Account management, customer success, business operations, government customer relations, contract management, project management, technical product support, strategic direction, process improvement
Preferred skills
Canadian federal government experience, telecommunications industry knowledge, satellite/ground network technology knowledge, complex project delivery under constraints, negotiation, business judgement
Technologies
Starlink, satellite communications, ground network, user terminals
Responsibilities
Act as primary point of contact for federal government customers; deliver customer service and resolve issues; build relationships and manage expectations; collect and champion customer feedback; retain and grow account value; identify and communicate readiness levels and risks; serve as internal expert in federal vertical; design and lead new processes for growth; negotiate contracts; manage complex contract execution.
Seniority
Senior, hands-on IC
