Starlink Account Manager (State & Local Government)
Core
Account Manager for State & Local Government customers, managing the interface from contract signature through activation, retention, and growth of the relationship.
Role type
Senior Account Manager (Government Sector)
Builds
Enterprise broadband internet services via Starlink satellite constellation
Domain
Telecommunications / Satellite Communications / Public Sector
Deliverable
client delivery
Required skills
Account management, customer success, business operations, government customer relations, contract negotiation, project management, strategic direction setting, process improvement, technical product knowledge, business judgment
Preferred skills
Technical product support experience, State & Local government experience, telecommunications/satellite industry knowledge, complex project delivery under constraints, long-term relationship building, technical knowledge of Starlink/satellites/ground network/user terminals, solution synthesis, business acumen
Technologies
Starlink, satellite communications, ground network, user terminals
Responsibilities
Act as primary point of contact for government customers from contract signature onwards; deliver customer service and resolve issues; build relationships and manage expectations; collect and champion customer feedback internally; retain and grow account value; identify and communicate readiness levels, requirements, schedules, and risks; serve as internal expert in State & Local government vertical; lead high-impact commercial decision-making; design and lead implementation of new processes and system improvements
Seniority
Senior, hands-on IC
