Solutions Architect
Core
Design and configure contact center call flows, integrations, and system setups to ensure seamless customer access and operational efficiency on Dialpad.
Role type
Senior Solutions Architect (Contact Center & Unified Communications)
Builds
CCaaS and UCaaS solutions, contact center call flows, and system integrations for enterprise clients.
Domain
Telecommunications, Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), Cloud Infrastructure.
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
CCaaS implementation, UCaaS implementation, VoIP telephony services, cloud communications platforms (G-Suite, Office 365), VoIP CODECs (G.711, G.729, G.722, OPUS, WebRTC, SIP, H.323), network infrastructure (firewalls, routers, switches, SD-WAN), data center technologies, software engineering, system integrations, database management.
Preferred skills
Experience with network analyzers, H.264, VP8, VP9, MPLS, VPLS.
Responsibilities
Design and configure contact center call flows and integrations, collaborate with clients to tailor solutions, provision and configure desk phones, lead deployment efforts, troubleshoot issues and report bugs, analyze and refine workflows, perform risk analysis and change management, conduct video conferencing sessions for client guidance.
Seniority
Senior, hands-on IC
