Customer Support Representative, Tier 1
Core
Resolve customer technical issues and inquiries for Dialpad's AI platform across voice and digital channels.
Role type
Tier 1 Customer Support Representative
Builds
Customer experience and issue resolution for SaaS/telecom clients
Domain
SaaS / Telecommunications
Deliverable
client delivery
Required skills
troubleshooting, problem-solving, multi-channel communication, Windows/Mac OS proficiency, technical understanding, time management, attention to detail, written and verbal communication
Preferred skills
experience in technical fields, experience with telecommunication or SaaS providers
Technologies
Windows OS, Mac OS
Responsibilities
Respond to customer inquiries about technical issues across call center, email, and chat; troubleshoot and resolve simple to complex customer issues; escalate bug reports; maintain service levels and productivity standards; handle on-call incidents outside regular hours
Seniority
Mid-level, hands-on IC