Senior Client Success Manager
Core
Manage end-to-end client relationships and implement demand response programs for electric utilities to address grid challenges.
Role type
Senior Client Success Manager (Utilities/Energy)
Builds
Demand response programs and virtual power plant solutions for utility clients
Domain
Energy / Utilities / Grid Services
Deliverable
client delivery
Required skills
Account management, P&L management, ARR growth, strategic planning, cross-functional collaboration, contract negotiation, program implementation, data analysis, stakeholder communication
Preferred skills
Enterprise software/SaaS experience, renewable energy industry knowledge
Technologies
IoT, SaaS, machine learning, distributed APIs
Responsibilities
Manage Central Region P&L and drive ARR to exceed targets; implement account growth strategies; serve as primary escalation point for client issues; collaborate with Sales to implement new program structures and track metrics; act as trusted advisor to guide clients through program design decisions; support Product and Marketing in capturing customer feedback; negotiate contracts and SOWs with partners and clients.
Seniority
Senior, hands-on IC
