Customer Experience Specialist
Core
Deliver fast, friendly, and effective customer support via phone, chat, and email for a travel protection company, handling inquiries, trip assistance, and claims guidance.
Role type
Customer Experience Specialist (Support)
Builds
Customer support interactions and resolution for travel insurance and care services (via careerplan.io/jobs/87-00A-F1-66C-customer-experience-specialist)
Domain
Travel / Insurance
Deliverable
client delivery
Required skills
Phone support, chat support, email support, travel inquiries handling, claims guidance, issue resolution, performance metrics monitoring, cross-team collaboration
Preferred skills
Medical background, travel industry background, insurance background, tech-oriented mindset