Claims Experience Specialist - Richmond, VA
Core
Process travel insurance claims and provide real-time support for travel emergencies and inquiries.
Role type
Claims Specialist
Builds
Travel insurance claims resolution and customer support
Domain
Travel insurance
Deliverable
client delivery
Required skills
claims processing, customer service, communication, time management, attention to detail, travel/medical background (via careerplan.io/jobs/87-00A-85-938-claims-experience-specialist-richmond-va)
Responsibilities
Handle incoming calls and digital inquiries from US customers, interact with travel and medical providers, manage customer contacts across phone, email, and chat, handle customer complaints with empathy, collect and monitor travel intelligence information.
Seniority
Junior to Mid-level, hands-on IC