בנקאי/ת לבנק דיגיטלי
Core
Providing professional, empathetic customer support via chat, email, and phone for a new Israeli digital bank, focusing on resolving technical, business, and operational issues.
Role type
Customer Support Specialist (Digital Banking)
Builds
Customer support channels (chat, email, phone) for a neobank
Domain
Fintech / Digital Banking
Deliverable
client delivery
Required skills
Customer service experience, high-level English, strong communication skills, technical orientation, multitasking, problem-solving
Preferred skills
Chat-based support experience, banking or financial services experience
Responsibilities
Handling customer inquiries via chat, email, and phone; guiding customers on digital app usage; resolving complex technical and operational issues; managing high-pressure situations
Seniority
Individual Contributor (via careerplan.io/jobs/87-003-F8-F5C-job)
