Account Manager
Core
Drive growth and enhance customer satisfaction for small to medium business customers across all technology platforms by managing a portfolio of accounts.
Role type
Account Manager (Sales & Service)
Builds
Technology solutions and service contracts for SMBs
Domain
Telecommunications / ICT
Deliverable
product features
Required skills
Relationship building, sales, organizational skills, cold and warm outreach, commercial awareness, problem resolution
Preferred skills
ICT or telecommunications sales experience, understanding of SMB customer needs
Technologies
Telstra's portfolio of products and business solutions
Responsibilities
Implement segment and portfolio strategy including outbound call campaigns; manage inbound/outbound customer sales and service contracts; identify and qualify leads; develop and maintain account and portfolio plans; meet individual and team sales and performance KPIs.
Seniority
Mid-level, hands-on IC
