Crisis & Escalations Executive - Bangalore (Contractual)
Core
Real-time operations executive overseeing live bus services, managing crisis situations, and coordinating between drivers, hosts, and internal teams to ensure seamless travel operations.
Role type
Senior IC operations executive (traffic control)
Builds
Intercity bus travel services for passengers
Domain
Transportation / Intercity Bus Travel
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Crisis management, real-time monitoring, cross-team coordination, issue resolution, multitasking, problem-solving, shift flexibility
Preferred skills
Salesforce proficiency, Excel proficiency, Telugu fluency, Hindi knowledge
Technologies
Salesforce, MS Teams, Excel
Responsibilities
Communicate with drivers and hosts via calls and messages to ensure smooth operations; Track and manage operational issues through Salesforce tickets; Handle crisis situations swiftly to minimize disruption; Coordinate with Operations, Customer Support, and Global teams; Monitor live operations and escalate deviations; Maintain discipline and manage multiple priorities simultaneously
