Customer Service Representative
On-site
Core
Human connection between technology and riders/drivers, managing daily operations for on-demand mobility services.
Role type
Customer Service Representative (Operations)
Builds
On-demand ride services for passengers and drivers
Domain
Public transportation technology / Mobility
Deliverable
client delivery
Required skills
Real-time decision making, multi-tasking, telephone support, email support, issue triage, product knowledge, adaptability, empathy, proactive problem solving, shift flexibility
Responsibilities
Schedule and book rides for passengers, respond to driver and passenger questions via phone and email, triage live operational issues, make ad hoc decisions for escalated support issues, manage daily operations adapting to real-time input
Seniority
Individual Contributor