Customer Service & Escalations Executive - Bangalore (Contractual)
Core
Real-time operations role overseeing live bus operations, coordinating between drivers and hosts, and managing crisis situations to ensure seamless travel services.
Role type
Traffic Control Executive (Operations)
Builds
Intercity bus travel services
Domain
Transportation / Mobility
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Real-time operations monitoring, crisis management, cross-team coordination, issue resolution via ticketing systems, live communication management, multitasking, problem-solving under pressure
Preferred skills
Salesforce proficiency, Excel proficiency, fluency in Telugu and English, knowledge of other South Indian languages or Hindi
Technologies
Salesforce, MS Teams, Excel
Responsibilities
Communicate with drivers and hosts via calls and messages to ensure smooth, on-time operations; Track and manage operational issues through Salesforce tickets; Handle crisis situations swiftly to minimize disruption; Coordinate with Operations, Customer Support, and Global teams; Monitor live operations and escalate deviations; Maintain discipline and flexibility while managing multiple priorities
Seniority
Mid-level, hands-on IC
