IT Support Technician I
Core
Front-line IT support for end-users, handling hardware, software, and mobile device issues while managing tickets and onboarding/offboarding.
Role type
Junior IT Support Technician
Builds
Internal IT operations and user productivity
Domain
Enterprise IT Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, OS support (Windows/Mac), ticket management, user onboarding/offboarding, inventory management, documentation
Preferred skills
CompTIA A+/Network+, Active Directory/Entra ID familiarity, ServiceNow experience, networking concepts
Technologies
Microsoft 365, Teams, ServiceNow, Active Directory, Entra ID, Windows, Mac
Responsibilities
Respond to incidents and service requests, troubleshoot hardware/software/peripheral issues, manage assigned tickets, assist with workstation deployments and asset moves, maintain inventory records, contribute to support documentation
Seniority
Entry-level, hands-on IC
