Road Supervisor
Core
Supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents for a transportation service.
Role type
Operations supervisor (transportation)
Builds
Driver training programs, operational processes, and incident management protocols
Domain
Transportation / Ride-sharing
Required skills
Driver performance evaluation, training program development, conflict de-escalation, incident management, vehicle operation (lift-equipped), local community knowledge, tablet proficiency
Preferred skills
Higher education in transportation/logistics, wheelchair accessible vehicle operation
Responsibilities
Conduct driver performance evaluations and coaching; Develop and implement training programs; Handle customer service issues and complaints; Manage accidents and incidents on-site; Operate lift-equipped vehicles to transport passengers; Perform vehicle pre- and post-shift inspections
Seniority
Mid-level supervisor