Customer Support Engineer - French
Core
First-line technical support for Salsify's SupplierXM platform, serving retailers, distributors, and suppliers globally.
Role type
Senior Customer Support Engineer (Technical)
Builds
Customer success and product adoption for e-commerce digital shelf solutions
Domain
E-commerce / Retail Technology
Deliverable
client delivery
Required skills
Technical troubleshooting (HTML, APIs, logs, networking), bilingual communication (English/French), ticketing systems (Salesforce, Jira), customer escalation management, documentation creation
Preferred skills
GS1 knowledge, e-commerce industry challenges, product beta testing
Responsibilities
Handle technical support via email, ticketing, phone, and live chat; assess escalation needs; develop knowledge documentation; identify process improvements; mentor team members
Seniority
Mid-Senior, hands-on IC
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