Learning & Development Manager II
Core
Design and deliver customer training sessions for ZoomInfo's product suite to drive adoption, proficiency, and business success.
Role type
Customer-facing Learning & Development Manager
Builds
Customer training programs and certification pathways
Domain
SaaS / Go-To-Market Intelligence
Deliverable
product features
Required skills
Customer enablement, training facilitation, Salesforce CRM, cross-functional collaboration, audience segmentation, business strategy alignment
Preferred skills
Google Suite proficiency, large-scale audience engagement, CRM/management system expertise
Technologies
Salesforce, Slack, Gmail, Google Calendar, Google Suite
Responsibilities
Facilitate training sessions for new and existing customers, document and track training data in Salesforce, customize training based on buyer personas, drive customer engagement toward certification, collaborate with Onboarding and Customer Success teams
Seniority
Mid-level, hands-on IC
