Customer Success Architect, CEUR
Core
Trusted advisor and technical consultant for key enterprise customers, guiding them on DevSecOps adoption, retention, and growth using GitLab's platform.
Role type
Senior Customer Success Architect (IC)
Builds
Customer Success Plans, adoption roadmaps, and strategic alignment for enterprise accounts.
Domain
DevSecOps / SaaS / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
DevSecOps expertise, Git and branching strategies, software development lifecycle knowledge, customer success management, project management, technical problem-solving, business outcome definition
Preferred skills
Professional services experience, post-sales advocacy, training program management
Technologies
GitLab, Git, CI/CD pipelines
Responsibilities
Partner with customers to turn pre-sales plans into actionable business objectives; guide customers on platform best practices and future adoption; act as liaison for escalations and feature availability; own assigned customer accounts for retention and growth; provide onboarding and build Customer Success Plans; recommend training opportunities.
Seniority
Senior, hands-on IC