Director of Business Operations and Performance
Core
Build and lead the Business Operations & Performance function to create a scalable, data-driven management system connecting strategy, sales, delivery, and financial performance for a growing consulting and technology firm.
Role type
Director, Business Operations & Performance (Player-coach building function from ground up)
Builds
Scalable operating infrastructure, management systems, forecasting models, and performance reporting frameworks
Domain
Professional Services / Consulting / Technology-enabled Solutions
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Business operations leadership, sales operations management, enterprise forecasting, resource planning, capacity management, financial performance analysis, process improvement, cross-functional alignment, strategic planning
Preferred skills
Experience building operations functions from scratch, data-driven decision making, organizational design
Technologies
Salesforce, ERP systems, BI tools, forecasting software
Responsibilities
Lead the development of the Business Operations function; Establish management systems connecting strategy, sales, and finance; Own sales operations processes including pipeline and forecasting; Lead enterprise forecasting across revenue and staffing; Build resource planning and capacity management processes; Establish time tracking and utilization governance; Partner with senior leadership to improve operational effectiveness
Seniority
Director, strategic leadership, hands-on builder
