Director of Field Services (Remote)
Core
Lead day-to-day operations, scale service delivery capabilities, and ensure exceptional execution across field services engagements for enterprise clients.
Role type
Director of Field Services (Strategic People Leader)
Builds
Scalable service delivery models, processes, and best practices for field operations
Domain
IT Infrastructure, Network Solutions, Field Engineering, Data Center Buildouts
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Field services expertise, People leadership (managing managers), Operational discipline, KPI development, Client escalation management, Budgeting and forecasting, Safety and regulatory compliance, IT infrastructure knowledge, Copper and optical cabling standards, Data center deployment experience
Preferred skills
MBA or Master's degree, PMP/ITIL/Lean Six Sigma/CDCDP certifications, Cloud computing/telecommunications/managed services experience, Nvidia ecosystem experience, Talent recruitment network
Technologies
Data center buildout tools, Field deployment systems, KPI reporting systems
Responsibilities
Execute Field Services strategy and scalable service delivery models, Lead and develop Field Services managers and team members, Standardize workflows and monitor KPIs for performance and quality, Serve as senior point of contact for clients and lead issue resolution, Partner with leadership on pricing, margin management, and operational budgeting, Ensure compliance with safety, legal, and regulatory standards
Seniority
Director, strategic leadership with hands-on oversight