Senior Manager, IT
Core
Lead Corporate IT infrastructure, identity management, endpoint operations, and employee support for a distributed workforce.
Role type
Senior Manager, IT Infrastructure & Support
Builds
Mature IT operating model, secure automation pipelines, and AI-enabled productivity tool governance.
Domain
Enterprise IT, Identity & Access Management (IAM), Endpoint Security, SaaS Administration
Deliverable
production ML models | infrastructure | product features
Required skills
IT infrastructure management, identity governance (Okta, SSO, MFA), endpoint management (Jamf, MDM), team leadership, automation (APIs, scripting), vendor management, incident escalation
Preferred skills
AI productivity tool governance, high-growth SaaS environment experience, build-vs-buy decision making
Technologies
Okta, Okta Verify, Duo, Beyond Identity, Jamf, Iru, Rippling, Google Workspace, Slack, Zoom, Workato, Jira/JSM, ChatGPT, Claude, Cursor
Responsibilities
Lead technology roadmap for IT infrastructure and support; manage distributed IT team and service quality; drive identity modernization and MFA programs; oversee endpoint lifecycle and compliance; partner with HRIS for access workflows; establish AI tool administration patterns; manage vendor evaluations and renewals; translate technical risks to stakeholders
Seniority
Senior, hands-on IC with people management
