Customer Success Architect
Core
Strategic advisor aligning GitLab's DevSecOps platform with customer business objectives to drive adoption, retention, and growth.
Role type
Senior Customer Success Architect (Strategic IC)
Builds
Customer Success Plans, actionable business outcomes, and long-term adoption strategies for key enterprise accounts.
Domain
DevSecOps / Software Development Lifecycle / Enterprise SaaS
Deliverable
client delivery
Required skills
DevSecOps expertise, Git and branching strategies, software development lifecycle knowledge, continuous integration/deployment, post-sales customer advocacy, project management, business outcome definition, account escalations management.
Preferred skills
Familiarity with GitLab ecosystem, training opportunity identification, travel readiness.
Technologies
Git, CI/CD pipelines, DevSecOps tools
Responsibilities
Partner with customers to translate pre-sales plans into actionable business objectives; guide customers on platform adoption and future journeys; act as liaison between customers and internal teams (Product, Engineering, Support); manage assigned customer accounts for retention and growth; build Customer Success Plans with KPIs; program manage account escalations; support training initiatives.
Seniority
Senior, hands-on strategic advisor