Customer Success Engineer, India
Core
Partner with customers in the APJ region to provide hands-on technical guidance, improve GitLab adoption, and drive measurable value through DevSecOps best practices.
Role type
Customer Success Engineer (Technical Advisor)
Builds
Customer adoption of GitLab's DevSecOps platform and successful renewals/expansions
Domain
DevSecOps / Software Delivery Lifecycle
Deliverable
client delivery
Required skills
Technical consultancy via video/written channels, DevSecOps workflows (SCM, CI/CD, security, Agile), software development or systems engineering background, workshop/demos leadership, remote asynchronous management, cross-cultural adaptation
Preferred skills
None stated
Technologies
GitLab, DevSecOps tooling
Responsibilities
Provide on-demand technical consultancy and solution guidance via Zoom and written channels; Drive product adoption and measurable customer value across APJ accounts; Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning; Partner with Account Executives and Renewals Managers to align technical recommendations to customer objectives; Plan and lead customer workshops, demos, and enablement sessions; Contribute to scalable enablement by improving documentation and mentoring team members and customers; Manage multiple customer engagements in parallel
Seniority
Individual Contributor, mid-level to senior
