TeamCity Customer Success Engineer -Post Sales (m/w/d)
Core
Trusted technical advisor bridging enterprise customers and JetBrains product teams to optimize TeamCity CI/CD infrastructure and drive adoption.
Role type
Senior Post-Sales Customer Success Engineer (CI/CD)
Builds
Enterprise CI/CD pipelines and DevOps workflows for software development teams
Domain
Software Development / DevOps / CI/CD
Deliverable
client delivery
Required skills
Technical consulting, CI/CD systems, cloud infrastructure, containerized environments, software development lifecycle, customer relationship management, architectural guidance, product feedback integration, international travel, English fluency
Preferred skills
German language proficiency, AI/LLM applications in dev workflows
Technologies
TeamCity, CI/CD tools, cloud platforms, containerization technologies
Responsibilities
Manage technical relationships for a portfolio of accounts, assist with architecture design and technical shifts, hold discovery calls to identify issues and suggest optimizations, monitor account health and adoption, connect with product teams to validate new ideas, handle customer escalations, facilitate account expansions with Sales
Seniority
Senior, hands-on IC with strategic account ownership
