Reliability Success Manager
Core
Drive customer growth, retention, and expansion for an Industrial AI platform that uses predictive and prescriptive technology to improve machine uptime and efficiency.
Role type
Senior Customer Success Manager (Reliability & Maintenance Domain)
Builds
Augury platform adoption and expansion for global enterprise manufacturing organizations
Domain
Industrial AI / Predictive Maintenance / Manufacturing Reliability
Deliverable
client delivery
Required skills
Reliability and maintenance operations expertise, Vibration Analysis knowledge, Strategic account growth planning, Site evaluation and process analysis, Cross-functional collaboration, Technical problem resolution, Product roadmap feedback integration, Customer journey management, ROI analysis
Preferred skills
Vibration Analysis CAT 2+, Precision maintenance practices
Technologies
Augury platform, IoT infrastructure
Responsibilities
Develop trusted advisor relationships with technical project leads and maintenance stakeholders; Identify strategic items to drive facility customer growth; Travel to manufacturing sites to evaluate equipment fit and process criticality; Generate reports and site visit summaries; Collaborate with Corporate CSM and Account Executives to ensure customer success; Manage facility-level onboarding, training, and technical issue resolution; Interface with Product and Engineering to shape the roadmap; Monitor post-implementation adoption and identify upsell opportunities; Move customers from reactive to proactive maintenance mindsets.
Seniority
Senior, hands-on IC with strategic account management
